Customer Service

Forest Tree Strong Customer Service Process

Pre-Sales

Pre sales Service Process for Senshuqiang Power Products

Start ā†’ Procurement requirements ā†’ Product promotion ā†’ Technical exchange ā†’ Invitation for inspection ā†’ Business negotiation and signing of agreement

Sales

Senshuqiang Power Supply Product Sales Service Process

Order Acceptance and Processing ā†’ Customized Product Delivery ā†’ Product Development ā†’ Organizational Production ā†’ Regular Product Deliveryā†’ Product delivery ā†’ Inspection and warehousing ā†’ Delivery and operation

Portable 5V 1A 2A EU Mini Travel Adapter

Portable 5V 1A 2A EU Mini Travel Adapter

typeļ¼š usb wall charger materialļ¼š PC Fireproof Material portļ¼š USB A output powerļ¼š 10W/15W usageļ¼š Mobile Phone,lamp,etc protectionļ¼š Short Circuit Protection, ovp, ocp, Over current, Over voltage private moldļ¼š Yes brand nameļ¼š Simsukian/ODM/OEM model numberļ¼š SK22G inputļ¼š 100-240V/0.2A outputļ¼š 5V/2A place of originļ¼š Guangdong, China Product Nameļ¼š 5v 2a Charger Typeļ¼š Wall Mounted Plug AC plugļ¼š UK Certificate ļ¼š UKCA Colorļ¼š Black/white Efficiencyļ¼š VI
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US EU UK AU AC DC 5W 6W Wall Plug Power Adapter

US EU UK AU AC DC 5W 6W Wall Plug Power Adapter

Model I/P Condition Outputļ¼ˆVļ¼‰ Outputļ¼ˆAļ¼‰ Outputļ¼ˆWļ¼‰max
SK01T-XXXXYYYW 2.8-5.0V 0.1-1.2A 6W
SK01T-XXXXYYYW 100- 5.1-8.9V 0.1-1.17A 6W
SK01T-XXXXYYYW 240VAC 9.0-11.9V 0.1-0.67A 6W
SK01T-XXXXYYYW 0.2A Max 12.0-18.9V 0.1-0.5.0A 6W
SK01T-XXXXYYYW 50/60Hz 19.0V-13.9V 0.1-0.31A 6W
SK01T-XXXXYYYW 24.0-30V 0.1-0.25A 6W
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After-Sales Service

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The after-sales service commitment of Senshuqiang power products is

Multiple Voltage Electronics IT Products Universal Power Adapter
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Multiple Voltage Electronics IT Products Universal Power Adapter

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EU Mini PD35W A+C C+C Single C USB Wall Charger
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EU Mini PD35W A+C C+C Single C USB Wall Charger

1.

Definition of one-year replacement

The definition of one-year replacement: refers to the free replacement of products within 12 months from the date of sales to individual customers if there are non-human quality problems with the power supply.

2.

Definition of three-year warrantyV

Three year warranty definition: Refers to the situation where the power supply has non-human quality problems for more than 12 months but less than 36 months from the date of sale to the customer, and can be repaired free of charge, with the customer bearing the shipping cost.

3.

Exceeding the warranty period

Beyond the warranty period: For power products that exceed the three-year warranty period, if customers request repair services, Senshuqiang Power will provide paid repair services, including shipping, labor, and parts costs.

4.

Determination of warranty period

Determination of warranty period: When Senshuqiang Power Supply is officially manufactured, the production date is printed on the product sticker, so that customers can correctly calculate the warranty period and determine whether the product is within the warranty period when repairing.

After receiving the repaired power supply, the Senshuqiang Power Technology Department shall issue a testing report and handling opinions within 7 working days.